Shipping Policy

Key Information

  • Order Cut-Off Time: 5:00 PM (AEST)
  • Order Processing: 1–2 working days (Monday to Friday)
  • Shipping Time: 7–13 working days (Monday to Friday)
  • Free Delivery: Available on all orders within Australia

Shipping Procedure

Once you’ve placed your order, we’ll shoot you a confirmation email to let you know it’s in the works. This usually takes about 1–2 business days (Monday to Friday). When your order’s good to go, we’ll send it off and flick you a tracking number so you can follow its journey. Delivery generally takes 7–13 working days (Monday to Friday). And the cherry on top? Shipping’s on the house for all orders within Australia.

Delays

Sometimes things run a bit behind — especially during busy times, public hols, or when the weather plays up. If your parcel hasn’t rocked up by the end of the usual timeframe, hang tight for another 3 business days (Monday to Friday) before giving us a shout. Still no sign of it? Flick us an email at info@lunemaison.com and we’ll chase it up for you.

Cancellations

If you need to pull the pin on your order, shoot us a message at info@lunemaison.com as soon as you can. Once we’ve started processing it though, we won’t be able to stop it, sorry!

Damaged or Incorrect Items

If something turns up banged up or not quite right, that’s on us — and we’re really sorry about it. Just take a few snaps and email them to info@lunemaison.com. We’ll sort it out quick smart and make sure the right gear gets to you in mint condition.

Contact Information

Lune Maison is operated by A e-commerce, a company registered in the Netherlands.

Trade ID: 82291365

DUNS Number: 493778932

Address

IJsselmeerstraat 98
Huizen 1271GA
The Netherlands

Reach us via:

Opening Hours: Monday to Friday, 8:00 AM - 6:00 PM AEST