Order and delivery

Shipping Terms

At Lune Maison, we are dedicated to providing high-quality and secure shipping options so that our customers can relax and enjoy their products in the comfort of their homes.

To keep our prices reasonable, we ship directly from our suppliers. This helps us save on storage, transport, and packaging costs, which we can then pass on to you in the form of affordable prices.

Since we ship directly from our suppliers, the average delivery time to Australia is between 8 to 15 business days.

How Long Does Delivery Take?

Delivery time consists of two important components:

  1. Processing Time (1-4 business days):

    • Order confirmation

    • Adjustments

    • Quality control

    • Packaging

  2. Delivery Time (7-11 business days depending on destination):

    • Order deadline: 07:00 (UTC +11) - Australian Eastern Daylight Time (Melbourne)

    • Order processing days: Monday to Friday

Total Estimated Delivery Time (Estimate):

  • Australia: 8–15 business days* (standard shipping)

Please note that delivery times are calculated from dispatch at our international transport center to the destination. Times may vary depending on the location.

Delivery times above are exclusive of customs duties and potential delays. During peak times (e.g., Christmas or Black Friday), delays may occur.

How Much is the Shipping?

As a special service, we currently offer free standard shipping worldwide.

Where is My Package?

Once your package is packed, it will be handed over to our shipping partner, and you will receive an email with a tracking link.

For logistical reasons, your order may be shipped in multiple packages to optimize delivery times.

Once your order is delivered, we hope you’ll enjoy it! If you'd like to exchange or return your item, please refer to our Return Policy.

Defective Product?

Oh no! If your product is damaged during transit, we will send you a replacement package free of charge the first time. Unfortunately, we cannot offer a refund for the first damaged item. If the replacement also arrives defective, we will issue a full refund.

Order Tracking

We know how exciting it is to wait for your order! That’s why we provide a detailed order tracking system. Simply enter your order number and email address on our tracking page to receive real-time updates on your package’s journey. If you encounter any issues, our customer service team is ready to assist.

Lost Package?

In the unlikely event that your package is lost or not delivered, we will send a replacement package free of charge before proceeding with any further steps.

Import Duties

Please be aware that some packages may be subject to customs checks upon arrival in Australia. Although this typically does not happen, customs may charge a small import duty fee. If you encounter any customs duties, please contact us, and we will assist you.

Delivery Not to Home or Post Office

If a package is delivered to your doorstep or left at a post office and is not accepted or collected, it will be automatically returned to the supplier. In this case, a 25 AUD fee may be deducted from your refund.

Why is My Package Tracking Not Working?

Sometimes it may take 1-2 business days for the shipping company to update the status of your package. We ask for your understanding and patience in these cases.

Contact Information

 

If you have any questions about shipping, ordering, or anything else, please don’t hesitate to get in touch. You can reach us at:

Store Name: Lune Maison

Company Name: A e-commerce

Company Registration Number: 82291365

Address: Torelaan 5B, 1402 AT Bussum, The Netherlands
Phone: +31 6 42246187
Email: info@lunemaison.com
Opening Hours: (AEST – Australian Eastern Standard Time):

Monday to Friday: 8:00 AM – 7:00 PM

Saturday & Sunday: 10:00 AM – 4:00 PM

You can contact us via the following details:

Reach out to us: Contact page

Returns & Refunds

What is the return policy for the online store?


You have the right to cancel your order within 30 days of receiving it. You will then have an additional 30 days to return the items. If the product is returned in its original condition, we will issue a full refund, excluding the return shipping fees.

Are there any costs associated with returning products?

Yes, the return shipping costs are your responsibility. We recommend using a tracked shipping service for returns, as we cannot be held responsible for any lost items. Please refer to our RETURNS POLICY on the website for further details on potential return shipping fees.

How long does it take for my return to be processed?

Once we receive your return, we aim to process it within 5 to a maximum of 14 business days. You will receive a confirmation once the process is complete.

Order & Delivery

What are the shipping costs and delivery times?

We offer free standard shipping. The delivery time typically ranges from 8-15 business days to Germany. The total expected delivery time includes a processing time of 1-4 business days and a delivery time of 7-11 business days, depending on the destination. Please note that all delivery times are exclusive of customs fees and any associated delays. You can find more details during checkout or in our ORDER AND DELIVERY POLICY.

Does the shop offer international shipping?

No, we currently only offer domestic shipping and do not provide international shipping. This allows us to maintain our high standards for delivery times and customer service.

How can I track the status of my order?

Once your order has shipped, you will receive an email containing a tracking number. You can use this number to track the status of your order on our "Track Your Order" page.

What should I do if my order doesn't arrive on time?

If your order does not arrive as expected, please allow 1-2 additional business days for updates. If issues persist, please contact us at info@lunemaison.com or +31 6 42246187. We will do our best to determine the status of your order and assist you further.