About us
About Us
Lune Maison takes pride in welcoming a special couple who enter the store with an effortless aura of elegance and style. Their unique sense of design and refined taste make them true icons in the community.
With their keen eye for trends and an instinctive design sense, they represent contemporary sophistication. From chic living room furniture to relaxed yet stylish decor pieces, they shine in every setting with impeccable style and confidence.
At Lune Maison, we inspire others to express their style confidently and creatively. Their presence in the store not only exudes refinement but also brings a wave of inspiration and innovation that enriches the decor experience for every customer who walks through the door.
Contact Information
Store Name: Lune Maison
Company Name: A e-commerce
Company Registration Number: 82291365
Address: Torelaan 5B, 1402 AT Bussum, The Netherlands
Phone: +31 6 42246187
Email: info@lunemaison.com
Opening Hours: (AEST – Australian Eastern Standard Time):
Monday to Friday: 8:00 AM – 7:00 PM
Saturday & Sunday: 10:00 AM – 4:00 PM
You can contact us via the following details:
Reach out to us: Contact page
We strive to respond to your email within 24 hours.
Our Opening Hours:
Monday - Friday: 8:00 AM - 6:00 PM
Saturday and Sunday: 10:00 AM - 4:00 PM
Returns & Refunds
What is the return policy for the online store?
You have the right to cancel your order within 30 days of receiving it. You will then have an additional 30 days to return the items. If the product is returned in its original condition, we will issue a full refund, excluding the return shipping fees.
Are there any costs associated with returning products?
Yes, the return shipping costs are your responsibility. We recommend using a tracked shipping service for returns, as we cannot be held responsible for any lost items. Please refer to our RETURNS POLICY on the website for further details on potential return shipping fees.
How long does it take for my return to be processed?
Once we receive your return, we aim to process it within 5 to a maximum of 14 business days. You will receive a confirmation once the process is complete.
Order & Delivery
What are the shipping costs and delivery times?
We offer free standard shipping. The delivery time typically ranges from 8-15 business days to Germany. The total expected delivery time includes a processing time of 1-4 business days and a delivery time of 7-11 business days, depending on the destination. Please note that all delivery times are exclusive of customs fees and any associated delays. You can find more details during checkout or in our ORDER AND DELIVERY POLICY.
Does the shop offer international shipping?
No, we currently only offer domestic shipping and do not provide international shipping. This allows us to maintain our high standards for delivery times and customer service.
How can I track the status of my order?
Once your order has shipped, you will receive an email containing a tracking number. You can use this number to track the status of your order on our "Track Your Order" page.
What should I do if my order doesn't arrive on time?
If your order does not arrive as expected, please allow 1-2 additional business days for updates. If issues persist, please contact us at info@lunemaison.com or +31 6 42246187. We will do our best to determine the status of your order and assist you further.