LEGAL NOTICE

Last Updated: 5 May 2025

Welcome to Lune Maison. This Legal Notice governs your use of our website and services. By accessing or purchasing from our website, you agree to comply with the terms outlined below.

1. COMPANY INFORMATION

Store Name: Lune Maison

Company Name: A e-commerce

Company Registration Number: 82291365

Address: Torelaan 5B, 1402 AT Bussum, The Netherlands
Phone: +31 6 42246187
Email: info@lunemaison.com
Opening Hours: (AEST – Australian Eastern Standard Time):

Monday to Friday: 8:00 AM – 7:00 PM

Saturday & Sunday: 10:00 AM – 4:00 PM

You can contact us via the following details:

Reach out to us: Contact page

We strive to respond to your email within 24 hours.

Our Opening Hours:
Monday - Friday: 8:00 AM - 6:00 PM
Saturday and Sunday: 10:00 AM - 4:00 PM

Lune Maison operates from the Netherlands and complies with EU and Dutch consumer protection laws.

2. INTELLECTUAL PROPERTY RIGHTS

All content, including images, text, graphics, logos, and product designs, is the exclusive property of Lune Maison or its licensors. Unauthorized use, reproduction, or distribution is strictly prohibited and may result in legal action.

You may not:

  • Copy, reproduce, or exploit any part of this website without written consent.

  • Use our trademarks, branding, or copyrighted materials for commercial purposes without permission.

3. TERMS OF SALE

By purchasing from Lune Maison, you enter a contract under the following conditions:

  • Pricing & Payments: All prices are in AUD (Australian Dollars) and include applicable taxes unless otherwise stated.

  • Order Processing & Shipping: Orders are typically processed within 1–3 business days. Delivery times vary depending on location.

  • Returns & Refunds: You may return items within 14 days of receipt in accordance with our Return Policy.

  • Faulty or Damaged Goods: If you receive a faulty or damaged item, please contact us immediately for a replacement or refund.

4. LIABILITY DISCLAIMER

Lune Maison is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website. We strive to provide accurate information but do not guarantee that product descriptions, pricing, or availability are free from errors.

5. DATA PROTECTION & PRIVACY

Lune Maison adheres to the General Data Protection Regulation (GDPR). We collect and process customer data only as necessary for order fulfillment and marketing (where consent has been given).
For more information, please review our Privacy Policy.

6. THIRD-PARTY LINKS

Our website may contain links to third-party websites. Lune Maison is not responsible for the content or policies of external sites. Accessing these sites is at your own risk.

7. GOVERNING LAW

This Legal Notice and any disputes arising from the use of our website or services are governed by the laws of the Netherlands. Any legal proceedings must be conducted in Dutch courts.

8. CHANGES TO THIS NOTICE

Lune Maison reserves the right to update this Legal Notice at any time. Continued use of our website constitutes acceptance of any modifications.

📞 Contact Information

Store Name: Lune Maison
Company Name: A E-commerce
Company Registration Number: 82291365
Address: Torelaan 5B, 1402 AT Bussum, The Netherlands
Phone: +31 6 42246187
Email: info@lunemaison.com
Opening Hours: Monday - Friday: 8:00 AM - 6:00 PM
Saturday and Sunday: 10:00 AM - 4:00 PM
Reach out to us: Contact Page

For any further inquiries, feel free to contact us. We’re happy to assist you!

Returns & Refunds

What is the return policy for the online store?


You have the right to cancel your order within 30 days of receiving it. You will then have an additional 30 days to return the items. If the product is returned in its original condition, we will issue a full refund, excluding the return shipping fees.

Are there any costs associated with returning products?

Yes, the return shipping costs are your responsibility. We recommend using a tracked shipping service for returns, as we cannot be held responsible for any lost items. Please refer to our RETURNS POLICY on the website for further details on potential return shipping fees.

How long does it take for my return to be processed?

Once we receive your return, we aim to process it within 5 to a maximum of 14 business days. You will receive a confirmation once the process is complete.

Order & Delivery

What are the shipping costs and delivery times?

We offer free standard shipping. The delivery time typically ranges from 8-15 business days to Germany. The total expected delivery time includes a processing time of 1-4 business days and a delivery time of 7-11 business days, depending on the destination. Please note that all delivery times are exclusive of customs fees and any associated delays. You can find more details during checkout or in our ORDER AND DELIVERY POLICY.

Does the shop offer international shipping?

No, we currently only offer domestic shipping and do not provide international shipping. This allows us to maintain our high standards for delivery times and customer service.

How can I track the status of my order?

Once your order has shipped, you will receive an email containing a tracking number. You can use this number to track the status of your order on our "Track Your Order" page.

What should I do if my order doesn't arrive on time?

If your order does not arrive as expected, please allow 1-2 additional business days for updates. If issues persist, please contact us at info@lunemaison.com or +31 6 42246187. We will do our best to determine the status of your order and assist you further.