Payment Policy

Payment Policy for Lune Maison

Last Updated: 01-05-2025

When you are ready to purchase your items, click the “Checkout” button. You will then see the total amount for your selected items. Please add your payment method and billing address to complete your purchase.

1. Accepted Payment Methods

Lune Maison accepts the following payment methods:

  • Visa

  • PayPal

  • MasterCard

  • Maestro

  • Amex / American Express

  • Discover

  • Diners Club

  • UnionPay

2. Payment Security

We ensure that all credit card transactions are processed in a secure environment. Our payment system is protected by 128-bit SSL encryption, ensuring your payment details are securely transmitted. You can recognize a secure transaction when you see a padlock icon at the bottom right of your browser.

We do not store your credit card information after your order is completed. All payment information is sent directly to our payment providers (banks or processors) for processing. Rest assured that your payment details are safe with every purchase you make.

3. Payment Security Verification

Lune Maison is committed to providing you with a safe and smooth online shopping experience. As part of our payment security process, some orders may require verification of your information before processing. If necessary, we may contact you to confirm your details. Please make sure to provide accurate and up-to-date contact information in case we need to confirm your order’s security.

If you have any questions or concerns regarding your payment or the payment process, feel free to contact us.

4. Contact Information

Store Name: Lune Maison

Company Name: A e-commerce

Company Registration Number: 82291365

Address: Torelaan 5B, 1402 AT Bussum, The Netherlands
Phone: +31 6 42246187
Email: info@lunemaison.com
Opening Hours: (AEST – Australian Eastern Standard Time):

Monday to Friday: 8:00 AM – 7:00 PM

Saturday & Sunday: 10:00 AM – 4:00 PM

You can contact us via the following details:

Reach out to us: Contact page

For additional information, you can visit our Frequently Asked Questions or reach out via our Contact page.

Returns & Refunds

What is the return policy for the online store?


You have the right to cancel your order within 30 days of receiving it. You will then have an additional 30 days to return the items. If the product is returned in its original condition, we will issue a full refund, excluding the return shipping fees.

Are there any costs associated with returning products?

Yes, the return shipping costs are your responsibility. We recommend using a tracked shipping service for returns, as we cannot be held responsible for any lost items. Please refer to our RETURNS POLICY on the website for further details on potential return shipping fees.

How long does it take for my return to be processed?

Once we receive your return, we aim to process it within 5 to a maximum of 14 business days. You will receive a confirmation once the process is complete.

Order & Delivery

What are the shipping costs and delivery times?

We offer free standard shipping. The delivery time typically ranges from 8-15 business days to Germany. The total expected delivery time includes a processing time of 1-4 business days and a delivery time of 7-11 business days, depending on the destination. Please note that all delivery times are exclusive of customs fees and any associated delays. You can find more details during checkout or in our ORDER AND DELIVERY POLICY.

Does the shop offer international shipping?

No, we currently only offer domestic shipping and do not provide international shipping. This allows us to maintain our high standards for delivery times and customer service.

How can I track the status of my order?

Once your order has shipped, you will receive an email containing a tracking number. You can use this number to track the status of your order on our "Track Your Order" page.

What should I do if my order doesn't arrive on time?

If your order does not arrive as expected, please allow 1-2 additional business days for updates. If issues persist, please contact us at info@lunemaison.com or +31 6 42246187. We will do our best to determine the status of your order and assist you further.